What the changes say
- AI-related threats and an experienced cybersecurity incident receive greater emphasis, including risks involving third parties and sensitive health information.
- Policyholder risks expand beyond short-term lapses to long-term behavior, morbidity assumptions, claims, reserves and liquidity.
- Current-market risks now emphasize tariffs, inflation, interest rates, equity declines and statutory capital effects, while some prior detail was removed.
- Strategic, technology and investment risks were updated for failed initiatives, automated distribution, structured finance and AI-driven cyber threats.
What changed since the prior 10-K
New
- New
In each case, an increase in claims, or an increase in reserves due to revised morbidity assumptions can have an immediate adverse impact on our results of operations and financial condition, and the economic impact can be long-term as the morbidity claims are paid
Policyholder behavior and morbidity changes could increase lapses, claims or reserves, impair liquidity, earnings and capital, with effects extending over years.
- NewOperational Risk
The risks identified above could be exacerbated by agentic AI, which, acting without supervision, could take actions harmful to the Company or our customers
Unsupervised agentic AI could take harmful actions affecting Prudential or its customers and amplify existing information-security risks.
- NewOperational Risk
have insufficient recourse against such third parties from which such breaches originate. We have experienced cybersecurity events resulting in, among other things, the compromise of personal and confidential information, including sensitive health information, of our employees, customers and other stakeholders
Breaches at Prudential or third parties could expose customer, employee and health information, with limited recourse and rising privacy-regulatory costs.
- NewOperational Risk
See Note 25 to the Consolidated Financial Statements and Item 7. “Management Discussion and Analysis” for additional information regarding instances of employee misconduct in Japan
Employee misconduct in Japan and intellectual-property infringement or misappropriation claims could create litigation expense, damages and competitive harm.
Dropped
- Dropped
Certain of our insurance products are subject to policyholder behavior risk, which is the risk that actual policyholder behavior deviates adversely from what is expected
- DroppedMarket Risk
instruments, require us to post additional collateral, and further increase the cost of executing product related hedges and such costs may not be recovered in the pricing of the underlying products being hedged
- DroppedOperational Risk
Our operations are exposed to the risk of loss resulting from inadequate or failed processes or systems, human error or misconduct, and as a result of external events
Short-term lapse calamity risk for certain products, including surrender spikes after ratings downgrades or adverse publicity.
- DroppedStrategic Risk
In addition, other risks may become strategic risks. For example, we have considered and must continue to consider the impact of the interest rate environment on new product development and continued sales of interest sensitive products
Reworded
- 100% rewrittenStrategic Risk
We are subject to the risk of events that can cause our fundamental business model to change, either through a shift in the businesses in which we are engaged or a change in our execution
Strategic risk now includes interest-rate effects on new products, failed initiatives, competition and economic conditions, while retaining emerging-market government reforms.
- 94% rewrittenMarket Risk
The profitability of many of our insurance and annuity products, as well as the fees we earn in our investment management business, are subject to market risk. Market risk is the risk of loss from changes in interest rates, equity prices and foreign currency exchange rates
The updated text retains separate-account, asset-management and derivative risks but removes detailed market-risk drivers and hedge-availability and cost language.
- 55% rewrittenOperational Risk
Further, we face the risk of operational and technology failures experienced by others, including clearing agents, exchanges and other financial intermediaries, and vendors and other third parties to which we outsource the provision of services or business operations
AI advances are newly identified as increasing cybersecurity risk alongside the existing threats from Prudential’s scale, brand and financial-sector role.
- 54% rewrittenOperational Risk
See Note 25 to the Consolidated Financial Statements for additional information regarding litigation and regulatory matters relating to the distribution of products
The reference to relationships with “certain key distributors” was broadened to relationships with key distributors, with the heading now citing product-distribution litigation.
- 30% rewritten
Our investment portfolios are subject to the risk of loss due to default or deterioration in credit quality or value
Structured finance was added to the listed investment categories, while the detailed list of economic, market, volatility, spread, rate, currency and collateral drivers was removed.
- 28% rewrittenStrategic Risk
Changes in accounting rules applicable to our business may also have an adverse impact on our results of operations or financial condition. For a discussion of accounting pronouncements and their potential impact on our business see Note 2 to the Consolidated Financial Statements
Technology risk now highlights automated distribution and potential business-model disruption, and adds an investment-portfolio example while shortening customer-interaction discussion.
- 25% rewrittenStrategic Risk
The following items are examples of other factors which could have an adverse impact on our business
The example shifted from ratings downgrades affecting Japanese insurers’ capital to tariffs, retaliation, inflation, market declines, reserves and statutory accounting effects.
Was: The following items are examples of other factors which could have a meaningful impact on our business
- 25% rewrittenOperational Risk
Key Enterprise Operational Risks
The business-continuity cyberattack example now refers to a cybersecurity incident Prudential experienced, while retaining systemic and targeted attack risks.
- 22% rewritten
We have significant liabilities for policyholders’ benefits which are subject to insurance risk. Insurance risk is the risk that actual experience deviates adversely from our insurance assumptions, including mortality, morbidity, and policyholder behavior assumptions
All 14 risk factors
Headings as the filing states them, in filing order.
Other
- 01Our investment portfolios are subject to the risk of loss due to default or deterioration in credit quality or value30% rewritten
- 02We have significant liabilities for policyholders’ benefits which are subject to insurance risk. Insurance risk is the risk that actual experience deviates adversely from our insurance assumptions, including mortality, morbidity, and policyholder behavior assumptions22% rewritten
- 03In each case, an increase in claims, or an increase in reserves due to revised morbidity assumptions can have an immediate adverse impact on our results of operations and financial condition, and the economic impact can be long-term as the morbidity claims are paidnew
Market Risk
- 04The profitability of many of our insurance and annuity products, as well as the fees we earn in our investment management business, are subject to market risk. Market risk is the risk of loss from changes in interest rates, equity prices and foreign currency exchange rates94% rewritten
- 05As a financial services company, we are exposed to liquidity risk, which is the risk that the Company is unable to meet near-term obligations as they come due
Operational Risk
- 06Key Enterprise Operational Risks25% rewritten
- 07Further, we face the risk of operational and technology failures experienced by others, including clearing agents, exchanges and other financial intermediaries, and vendors and other third parties to which we outsource the provision of services or business operations55% rewritten
- 08The risks identified above could be exacerbated by agentic AI, which, acting without supervision, could take actions harmful to the Company or our customersnew
- 09have insufficient recourse against such third parties from which such breaches originate. We have experienced cybersecurity events resulting in, among other things, the compromise of personal and confidential information, including sensitive health information, of our employees, customers and other stakeholdersnew
- 10See Note 25 to the Consolidated Financial Statements for additional information regarding litigation and regulatory matters relating to the distribution of products54% rewritten
- 11See Note 25 to the Consolidated Financial Statements and Item 7. “Management Discussion and Analysis” for additional information regarding instances of employee misconduct in Japannew
Strategic Risk
- 12We are subject to the risk of events that can cause our fundamental business model to change, either through a shift in the businesses in which we are engaged or a change in our execution100% rewritten
- 13Changes in accounting rules applicable to our business may also have an adverse impact on our results of operations or financial condition. For a discussion of accounting pronouncements and their potential impact on our business see Note 2 to the Consolidated Financial Statements28% rewritten
- 14The following items are examples of other factors which could have an adverse impact on our business25% rewritten
Other Prudential Financial 10-Ks
- 2025 10-K risk factors
14 risks. Prudential’s largest exposures are investment losses, adverse insurance experience, policyholder behavior, and market-driven pressure on product profitability.
Filed Feb 13, 2025
About this page
Item 1A of the 10-K on EDGAR was split into its risk factors and, where the company's previous 10-K is on file, each heading was matched to last year's and the text compared word for word. The headings are the filing's own. The one-line readings and the overview were written by a language model from the text of the new, dropped, and rewritten risks; they refer to risks by position and cannot misquote a heading.