Voya Financial (VOYA) Q4 2024 earnings call transcript

───────────────────────────────────────────────────────────────────────────────────── Mei Ni Chu Ni Chu Voya Financial Inc - SVP, Head of Investor Relations Good morning, and thank you for joining us this morning for Voya Financial's fourth quarter 2024 earnings conference call. As a reminder, materials for today's call are available on our website at investors. voya. com. We will begin with prepared remarks by Heather Lavallee, our Chief Executive Officer; and Mike Katz, our Chief Financial Officer. Following their remarks, we will take your questions. I'm also joined on this call by Don Templin, former Chief Financial Officer and February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG.

'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 3 Strategic Adviser to Voya; and the heads of our businesses, specifically Jay Kaduson, CEO of Workplace Solutions; and Matt Toms, CEO of Investment Management.

Turning to our earnings presentation materials that are available on our website. On slide 2, some of the comments during today's discussion may contain forward-looking statements and refer to certain non-GAAP financial measures within the meaning of federal securities law. GAAP reconciliations are available in our press release and financial supplement found on our Investor Relations website. And now I will turn the call over to Heather.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Thank you, Mei Ni. Good morning, and thank you for joining us today. Before we turn to our key themes, I'm happy to welcome Jay Kaduson as our new CEO of Workplace Solutions. Jay brings deep industry experience and a track record of driving growth and innovation. He's been a valued partner to Voya for many years, and will be a tremendous asset in helping us grow our Health and Wealth businesses from our already strong foundation, while advancing our Workplace strategy. I also want to take a moment to welcome Mike Katz in his new role as Chief Financial Officer, and recognize Don Templin's significant contributions over the past two years.

We are thankful for Don's guidance and insight. Now let's turn to our key themes on slide 4. In 2024, we delivered strong earnings and growth in Wealth Solutions and Investment Management and an outcome in Health Solutions consistent with the update we provided in December. We maintained our focus on careful stewardship of capital, remain disciplined on expenses and continue to execute on our strategy, including through accretive investments in our future growth. In Health Solutions, our Stop Loss results for the fourth quarter is in line with the expectations we shared in our December announcement. We have taken corrective actions within our Stop Loss business, including meaningful rate increases and strengthened underwriting risk selection, and we expect a material improved net underwriting result in 2025.

We're confident that our reserves will adequately cover future claims based on our January experience. In Wealth Solutions and Investment Management, we delivered strong revenue growth, margin expansion and commercial momentum in the fourth quarter and full year 2024. Earnings for Wealth Solutions were up 30% year-over-year, with revenue growth and adjusted operating margin exceeding our 2024 full year targets. Wealth Solutions generated $2 billion of Defined Contribution net flows in 2024, demonstrating continued commercial momentum. Voya Investment Management's diversified and globally distributed investment strategies delivered strong results in 2024. Earnings were up 20% year-over-year, and we achieved an organic growth rate above 4% for the year, comfortably beating our target. With four consecutive quarters of positive net flows, 2024 also stands as Voya Investment Management's best year in terms of net flows.

With respect to capital management, we delivered on our plan to return $800 million of excess capital to shareholders in 2024 through share repurchase and dividends. We will maintain a strategic approach to capital management and expect to significantly increase our excess capital generation in both 2025 and 2026. We closed the OneAmerica transaction on January 2, and are making good progress on the integration. This strategic move adds $60 billion in assets and accretive scale to our Full-Service business, along with nearly $4 billion of spread-based assets under management. Share buybacks will be weighted towards the second half of the year, but we continue to invest in growth initiatives that create long-term shareholder value.

Turning to slide 5. Our top priority in the near term continues to be significant improvement in our Stop Loss margins. Margin improvement will be driven in part by increased pricing and improved risk selection actions we've already taken on our January 2025 block. These actions will also be applied to the upcoming non-January renewal season.

Second, we are focused on the successful integration of OneAmerica. We have received very positive feedback from customers and advisers since we announced this transaction. Our focus is now on ensuring a smooth transition, managing customer retention, and continuing to successfully onboard OneAmerica's talented team. We're excited about the growth opportunities available through new distribution partnerships and a broader set of capabilities, and we continue to expect $200 million in revenue and $75 million in incremental operating earnings from OneAmerica in 2025. February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG.

'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 4 Third, we're focused on driving continued commercial momentum across all our core businesses. Our ability to generate and deploy excess capital in 2025 will be driven by our targeted investments in growth and proven ability to leverage our competitive advantages across all three of our businesses.

Turning to slide 6. For the past two years, I have been talking about our opportunity to drive profitable growth across our core businesses through investments that expand our revenues and earnings and create long-term shareholder value. We expect capital usage during the first half of this year to be focused on prudent investments that enhance our offerings for our customers or growing revenues and earnings. Our largest investment will be in Health Solutions, focus on enhancing our capabilities in Leave Management and Disability Administration. As Leave Administration has become more complex, excellence in Leave Management has become a key differentiator and an important driver in purchasing decisions for Group Life, Disability and Supplemental products. Today, employers are interested in bundling solutions from a single vendor.

Currently, 72% of our Leave Management customers also purchased Supplemental Health from Voya, up from approximately 20% in 2019. We expect our strategic investments in Health Solutions, primarily Leave Management, will significantly increase our competitiveness in bundled Health Solutions, improved win rates and high retention will reinforce our top three position in the Supplemental Health market. In a few moments, Mike will discuss our broader approach to capital allocation in 2025. Let's turn to slide 7 for an overview on the Sconset Re investment. In December, we closed on our anchor equity investment in Sconset Re, a Bermuda sidecar form to reinsure annuities issued by Allianz Life. Our stake in Sconset Re will yield an attractive investment return for Voya.

It also provides several other valuable strategic benefits. It allows us to participate in the substantial growth of the annuities market, while providing Voya Investment Management with a prominent asset management role in a rapidly growing segment of the insurance industry. Sconset strengthens Voya's industry-leading position in the insurance asset management market, highlighting our proven track record in private fixed income. It also deepens our important strategic relationship with Allianz, providing another scalable avenue for growth within this partnership. These strategic investments represent financially attractive opportunities to execute on our strategy and grow our business over the long term.

With that, Mike will now provide more details on our performance and results. Mike?

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc – Chief Financial Officer Thank you, Heather. Before turning to our results, I would also like to thank Don Templin for his strong leadership and the impact he has made at Voya. As our next CFO, I look forward to building upon his success.

Now let's turn to our financial results on slide 9. We reported $1.40 of adjusted operating earnings per share in the fourth quarter. This contributed to the $7.25 delivered for the full year. Our full year results include alternative and prepayment income that were $0.53 below our long-term expectations. Alternative income returns were approximately 7%, improving both sequentially and year-over-year. Prepayment income remains below long-term expectations due to the higher interest rate environment. We expect lower prepayment income to persist in 2025 and have updated our guidance accordingly. Our results were impacted by higher loss ratios in Health Solutions, which offset the strong results in Wealth Solutions and Investment Management throughout 2024. Both these segments exceeded net revenue and margin targets, driven by higher fee- based revenues and cost discipline.

Free cash flow conversion was approximately 90% in 2024. We expect this to continue, and for capital generation to increase in both 2025 and 2026. I will cover this in more detail shortly.

With that, let me turn to our segment results. Turning to Health Solutions on slide 10. In December, we shared unfavorable experience for the January 2024 Stop Loss business. Since then, claims have stabilized. We have set the loss ratio for the January 2024 cohort at 95% and estimate that this cohort is approximately 70% complete as of December 31. Note that the reported fourth quarter loss ratio is above 95% due to the year-to- date true-up. We have included details on our loss ratios by cohort in our investor supplement to make this more clear. February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG.

All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 5 Experience in January gives us further confidence that our reserves will be sufficient to cover future claims. Looking into 2025, the underwriting and pricing actions taken in the second half of 2024 were consistent with our plan to prioritize margin over premium growth. I would call out two key actions taken.

First, we achieved a net effective rate increase of 21% for the January 2025 cohort. This is an average, which includes much higher rate increases on underperforming cases. Second, we strengthened our underwriting process to improve risk selection. Our focus was on ensuring we were appropriately pricing known claims on both renewals and new business. As a result of these actions, we expect to improve the loss ratio for the January 2025 cohort by 5% to 15%.

Turning to slide 11. Adjusted operating earnings were $40 million for the year. Net revenues and adjusted operating margins reflect the unfavorable claims experience in Stop Loss, which we expect to improve this year. Within Voluntary, claims were above what we expected in the fourth quarter driven by higher utilization.

Looking ahead, we expect Voluntary loss ratios will continue to increase in 2025, which is consistent with our long-term plan to drive enhanced value for our customers. Overall, we expect net revenues and margins to improve meaningfully in 2025, driven by actions taken to improve Stop Loss. Margin expansion will continue into 2026 as we plan for a two-step process for Stop Loss, and are investing in new Leave Management capabilities in 2025.

Turning to Wealth Solutions. Commercial success continued in 2024 as we generated nearly $2 billion of total Defined Contribution net flows in the year. In the fourth quarter, we successfully funded two large Recordkeeping plans. Full Service sales were strong in 2024, driven by mid-market sales, which grew 4 times that of the prior year. While strong equity markets are positive for Wealth Solutions, it does have a counterintuitive effect on net flows. Higher equity markets increased the average account values of surrenders, which impacted net flows in 2024 despite strong sales and retention. Overall, Defined Contribution retention was 98.5%, up 60 basis points year-over-year. Looking into 2025, we expect a solid year commercially, with over $20 billion of wins in our pipeline.

Turning to slide 13. In Wealth Solutions, we generated net revenue and margins above the high end of our guidance. Adjusted operating earnings were $820 million for the full year. Earnings were up 30% year-over-year as we increased net revenues while controlling spend. Higher fee-based revenues were driven from added participant accounts and favorable equity markets. Spread- based revenues outperformed expectations as we mitigated impacts from lower spread-based assets by management actions on yield. In 2025, we expect added revenues and earnings from OneAmerica in line with expectations. Typical of acquisitions, we do expect some volatility with net flows. However, that is fully reflected in our earnings guidance. This transaction is now closed, and we are off to a great start with the integration.

Feedback continues to be very positive from both new clients and distribution partners. Additionally, we expect margins to moderate from high levels in 2024 due to lower spread income and growth investments. We expect spread income to be lower given lower spread asset balances, and we expect higher spend as we implement over $20 billion of Defined Contribution wins and targeted investments to strengthen our Retail Wealth Management offering.

Turning to Investment Management on slide 14.2024 has been a pivotal year for Voya Investment Management as we executed on our plan to expand margins and drive organic growth. Total net inflows for the quarter were $3.4 billion, contributing to a total of $12.5 billion for 2024. In Institutional, our leading market position in insurance asset management continues to be a competitive advantage. Insurance demand was strong across multi-sector, private credit and investment-grade credit strategies. We now partner with over 70 external insurance clients and managed nearly $60 billion of assets, including our expanded relationship with Allianz in establishing Sconset Re. Retail net flows drove over half of the positive cash flows in 2024 across both our US intermediary and international retail channels.

With respect to fees, yields on external client assets expanded in 2024, counter to industry trends, and we expect these levels to be sustainable. Turning to slide 15. In Investment Management, we grew net revenues and operating margins above the high end of our guidance in 2024. Adjusted operating earnings were $66 million in the fourth quarter, which contributed to full year 2024 earnings growth of 20%. Full year results included strong performance fees and continued expense discipline, supporting margin expansion ahead of plan. February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG.

'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 6 We continue to deliver excellent long-term investment performance, which builds on our track record and provides momentum heading into 2025. This includes public and private fixed income solutions, where we have a strong heritage, and are delivering differentiated outcomes for clients globally.

Looking ahead to 2025, we expect adjusted operating margins in 2025 to be consistent with 2024 as we balance cost discipline with targeted investments in private capabilities and US intermediary distribution.

Turning to slide 16. Our excess capital balance at 12/31 was approximately $200 million, net of our upcoming debt maturity. In the fourth quarter, we completed our 10b5-1 share repurchase program and the remainder of the ASR started in the third quarter. This fulfilled our commitment to return approximately $800 million of capital to shareholders in 2024. Our year-end excess capital also includes the capital deployed for our partnership with Allianz in Sconset Re. This year, our approach to capital will be more balanced between capital return and growth investments. Sconset Re, OneAmerica and Leave Management are all growth investments that we expect returns well above our cost of capital. As a reminder, we will retire the debt maturing in first quarter, with the proceeds of our recent debt issuance.

We continue to view share repurchases and common stock dividends as important components of our capital management plan. Share repurchases are expected to be weighted towards the second half of the year, given our focus on growth investments in the first half.

Turning to our excess capital outlook on slide 17. We expect to deliver improved excess capital generation in 2025 as highlighted on our third quarter call. This will be driven by Stop Loss repricing, the OneAmerica acquisition and continued profitable growth across our businesses. We expect these actions will increase our excess capital generation by approximately $100 million in 2025. In 2026, we expect a further increase in our excess capital generation as we restore Stop Loss back to target margins and benefit from continued profitable growth across our businesses.

Turning to our outlook on slide 18. As highlighted in our previous slides, we expect to generate approximately $750 million of excess capital in 2025 before growth investments. Note, we are guiding to a normalization of both incentive compensation and performance fees, which were both favorable in 2024.

Finally, we expect to return approximately half the capital we are generating this year as we balance growth investments with share repurchases and dividends. Before turning to your questions, I would like to reiterate our key near-term priorities.

First, improving loss ratios and Stop Loss; second, successfully integrating OneAmerica; and third, continuing to execute on the commercial momentum in each of our businesses. These priorities will drive improvement in capital generation in 2025 and 2026. I'll now turn it over to the operator for your questions.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 7 Elyse, it's Mike. Thanks for the question. And maybe I'll step back a bit, but I think you've got the majority of the pieces here. We did not give a specific EPS guide, but we did give a sense through the free cash flow generation to really think about where EPS might land in 2025.

I would think about our 90% free cash flow generation is closing up that $750 million to get at an EPS of approximately in the mid- $8s. If you do that net of growth investments, that $50 million we talked about, that's primarily on Leave Management, you're going to get slightly less than $8. As it relates to the ROE piece, I know we have a guide of 12% to 13%. I would think about 2025 as on the high end of that range. And if we adjust it for the growth investments, we'd be above that 13%. Now, Elyse, maybe to your variances, I think you named them, but let me just hit all of them to make sure we're complete with the answer.

So first, you mentioned the Leave Management investments. I just did as well. I would also note, in Health Solutions, we are on a journey on enhancing value to our customers around Voluntary products, and that does affect the loss ratios in 2025.

Second, within Wealth, we do have additional spend that's aimed at implementing over $20 billion of new plans. Outside of OneAmerica, we're also expecting fee income to increase, and that to be offset by lower spread income. The third piece is share repurchases. We do give a sense of that. So, I think you have that piece, Elyse. And then finally, as you mentioned, on prepayments, we're guiding to that being down year-over-year, approximately $25 million. I would highlight this is really not economic. It's just the timing of investment income where prepayments accelerate that versus over time.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Yeah. Elyse, thanks for coming back to the ROE piece. So, as I mentioned earlier, if you adjust for the Leave investment, you'd be north of 13%. The other piece is we're trying to anchor to this free cash flow generation as we shared in the material. We're not only expecting a meaningful increase in free cash flow generation in 2025, but also 2026. So absolutely, the journey is to get back to that long-term 14% to 16%. As it relates to just share repurchases, I would think of them primarily focused in the second half. It was for the reasons Heather mentioned on some really important key growth investments, the OneAmerica piece, the Sconset piece and the Leave Management piece I just mentioned.

I would though point your attention to how we thought about capital. You look at 2024, we returned over 100% of free cash flow through share repurchases and dividends. We mentioned approximately 50% this year. But over that two-year period of time, we're talking about approximately $1.2 billion of return of capital. Growth investments, they come when they come. We're going to be opportunistic on them, but I think our commitment to our shareholders is that we're going to do that when we see long-term shareholder value, and we see it with all three of those pieces.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director And Elyse, I'll just reiterate Mike's final point is that we're committed to returning capital to shareholders. And as we've been talking about for a couple of years, we want to continue to be balanced in driving value in the business through the commercial momentum and being opportunistic with investments, whether they be organically or being opportunistic around inorganic. ───────────────────────────────────────────────────────────────────────────────────── February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG.

'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Tom, it's Mike. I would think of it primarily impacting 2025, and part of that is that we're expecting not only revenue from the leave administration, but also from short-term disability that we'll be assuming in 2026. So, we see this as kind of more of a breakeven in 2026 and then generating positive earnings in 2027 and beyond. So, I think you're thinking about it right, Tom. But obviously, as we get deeper in the year, we'll talk more and more about 2026.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Sure, Tom, it's Mike. I'm going to hit the rate increase just briefly before I get to your question on risk selection, which is important. And I think you properly gleaned that we view that as the bigger piece of the improvement in 2025. So first, on the rate increase, we did achieve a 21% average net effective increase for the January 2025 business. I would view that as an average. So, when we look at some of the underperforming blocks, the increase was much higher than 21%, and we've addressed that higher frequency of claims that we talked about in our pricing. On the risk selection, it really is a key focus on known claims.

So, think about when we see claims in the prior calendar year and making a prediction on how we think that's going to emerge in the following calendar year. And as we looked at known claims in 2023, that was a key driver of the higher loss ratio within January '24 book of business. To your question on addressing this, first, I just mentioned about the fact that we feel the 9% first dollar trend that's much, much higher for Stop Loss when it's leverage, that was adequately priced for.

Second, we were holding firm on request for data. So, we wanted to see the most recent data before finalizing quotes. And third, as we talked about last year, there's a strategy element of this as well and ensuring that the full team understood that the strategy was margin over premium growth, and you saw that in the results.

Finally, I've worked very closely with this pricing and underwriting team at the end of the year to make sure that we're very comfortable with what we're communicating as far as the outcomes of this 5% to 15%. I might just make one other comment, Tom, just because I know there's probably a question on the 95%. We are very confident that the reserves that we established in the fourth quarter will be sufficient to cover future claims. As you can imagine, we've not only been looking at this internally, but we've had external eyes on this as well. And importantly, we're now in February. So, we've had a chance to see how the January data has emerged, and that's just strengthened our confidence that what we put up in the fourth quarter is going to be sufficient to cover future claims.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director And Tom, the only build I would have to Mike's very detailed response is that you can imagine, we are also looking very closely at the completion of the non-January '24 book of business with the same sense of scrutiny. And what we're seeing right now is it's February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies.

9 following very similar trends in the prior years. And so, the actions we took last year to increase pricing, we think, has held as well, but we're going to continue to stay very close to it.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Ryan, it's Heather. Thanks. I'll take your question. I'll do the quick look back on 2024 before getting to look on 2025. So, you think about what we delivered in 2024 and really, the main theme is that the fundamentals of our Wealth business are strong. The $2 billion in the full year DC flows, the 98.5% planned retention that Mike mentioned. A little bit more specificity as in 2024 our Full-Service sales were up 17% year-over-year vs 2023. So just thinking about that momentum. As we take a look into 2025, what we see right now is if we do that same comparison of Full Service known sales for 2025 versus at the same time for 2024, they're up 30%.

So, an important metric. Mike referenced the $20 billion of plans in implementation. And just for clarity, those are plans that will be funded within 2025, some of which have already funded. To your point on OneAmerica, just as a reminder, the assumption on retention was 90%, so you compare that to the 98.5% of our book of business. So that will create a little bit of noise as we go throughout the year in terms of flows, but it's very much embedded into our guidance and our financials. And so, at the end of the day, we do feel strong in terms of the fundamentals that we see heading into 2025 across well.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Ryan, maybe not tracking with your question. Can you ask it differently?

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Yeah. No, Q4 and Q1 is really important, Ryan, with respect to just completion. I would think of us approximately another 5% to 10% complete after January. That's the way I would think about it. ───────────────────────────────────────────────────────────────────────────────────── February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Alex, maybe I'll start from a strategic standpoint, and then I'll pass it to Mike on the financials. So, one of the reasons we wanted to specifically call out the investment in Leave Management is we think it's important from a transparency perspective to give investors a view of where we're investing. But I'll hit on the strategic importance of this capability. And we have seen a significant trend in Group Insurance where customer experience really matters. It's no longer just about having the right price or provisions within your insurance products. And so, investing in Leave and the fact that employers -- this is really one of the primary decisions they're making around Group Insurance and very often, the bundle is going with who wins on Leave.

And that's really evidenced by some of the stats we shared in the presentation that today, we think about it 100% of our Leave cases actually have license disability and 72% of our Leave cases have Supplemental. And we see a significant opportunity. We've been a fast grower in Supplemental, and that's one where we see an opportunity to continue to grow there. And that's a key component of our workplace. And maybe very briefly on Wealth, and Jay will provide more in the coming years just as we think about our strategy. But in Wealth, we've talked a lot about making investments in Retail Wealth Management and that our clients, at the end of the day, very often don't have access to a financial adviser.

And so, they look to what's offered through the workplace and also needing broader advisory capabilities and really out of plan capabilities. So there, we're investing in the number of advisers. We're also investing in technology capabilities to make our advisers more productive and the onboarding experience more seamless for clients that ultimately, we think is going to drive growth. But Mike?

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Yeah. No, look, the only build I have with Heather on Health is just kind of reiterate what I shared with Tom just a moment ago, in that the question around how do we think about Leave Management next year. Yes, a portion of those expenses will exist next year, but the offset on the revenue side as we get paid for the Leave administration as well as onboard short-term disability. And so that's a key piece to think about. But on the Wealth side, I think just everything Heather said, the only thing I would say on a kind of more of a technical note is that as we give the modelling considerations for Wealth, we did include commissions and the intangible effect in the guide that we haven't done before.

And the reason was the OneAmerica piece. OneAmerica's obviously having an effect on expenses in 2025 and you have your normal seasonal effect across all the segments.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Yeah, Alex, I think just that first quarter, as Heather was talking about, I mean, there is a large investment in Wealth around that $20 billion plus of plans in implementation. So that's having an effect at the beginning of the year. Obviously, there'll be revenue to follow. To your big picture question, continue to be fully on plan for that $75 million of earnings we're expecting to add within Wealth, and one of the offsets is those expenses I just mentioned. And you also see a bit of an offset with respect to spread income where spread balances were down year-over-year.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah. Thanks for the question, Joel. I'd say a couple of things, right? You think about Voluntary. So, it's unique in the Group Insurance space where typically you're going to have participation rates that are in the high teens, low 20%. So think somewhere 18% to 20%. So, when we talk about wanting to drive increased client value, frankly, we want our customers to utilize these very important products. And so, the couple of trends that I would think about is, number one, when we see higher utilization, which means we see the claims experience ticking up, we know that our customers are then utilizing these products. So, what I would watch for and what we're focusing in on is how do we increase the utilization of these products today.

We've got about high persistency in our Voluntary business in the high-90%. But one stat I'd share with you is when we look at our open enrollment through Benefitfocus, where we're able to leverage guidance and the right education, we see Supplemental participation rates that moved from a traditional 20%, up into the low 60%. So that's the real key component is that these administrative capabilities, whether it be Leave or whether it be Ben Admin, they drive higher participation rates. And as you see higher participation rates, that's really because clients are seeing the value of the products. So that's really the way I would think about them versus necessarily competitive pressure on pricing and the loss ratio. This has been very thoughtful around making sure that clients are getting the utilization.

Historically, you've reinsured the Disability business that you wrote, but do you plan to start retaining all of that moving forward? Or is it just a portion of the short-term disability that you'll retain? ───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 12 I'd say we've had a long-standing relationship with a disability reinsurer that has frankly given us capital release, and we don't have the tail liabilities of the long-term disability.

The strategic rationale for us to in-source Leave and, frankly, the Disability Administration, was to influence the customer experience is that Leave and absence is increasingly complicated for employers as well as for employees. You think about somebody going out on maternity leave and they have to file three or four leaves. So, our ability to influence the client experience we thought was most important. So, this is one of the things that we will be taking in some of the short-term disability over time. But I would say, for us, we like the arrangement we have with the partnership that it allows us to grow in the space without necessarily taking on the tail risk, and that's where we're going to be focusing on in the near term.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah. I mean a couple of things. And I've certainly stayed close to this and spending time with some of the OneAmerica clients. But I think maybe a couple of things I would refer to as pleasant surprises is the market, and particularly the OneAmerica clients and the advisers have been very, very favorable in the announcement. They're excited to be part of Voya and to be able to take advantage of some of the new digital experiences that we can bring to them that we had already invested in. We are thrilled to welcome the OneAmerica employees, very, very talented team. And I would say on the retention, at this point, nothing surprising.

It's very much in line with the guide that we see. And so, for us, this is just tracking very much as expected. And I think the other piece I would reiterate is because they're on the same recordkeeping platform, our technology teams are very much ready to be able to do a smooth implementation over the time period that we've outlined. So, nothing surprising, and we just continue to reiterate the $75 million of earnings accretion expected.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah. I mean I think this is something that we've tried to talk about being both very disciplined with capital management as well as expenses and opportunistic. We're very, very pleased with OneAmerica. We think it was not only highly strategic to allow us to scale in the Full-Service business at spread-based assets but also highly accretive. We think Sconset Re, and I'm sure Matt will have a couple of points to add on that, is both strategic and opportunistic. So, I would say it's something that we're going to pay attention to and we're going to look for opportunities that we can both scale our businesses and that we can potentially add new capabilities.

February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 13 And I think the final comment is we focus a lot on inorganic and builds. But with Jay coming on board, I think you're going to expect us to focus a bit more on partnerships. Think of it like what we've done with AGI, which we think are a great use of being capital efficient as well as opportunities to accelerate the growth, more than can be done in a necessarily an organic build.

───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management Yeah. Wes, this is Matt. Just maybe quickly on Sconset. A great example of using capital wisely to further build upon the insurance acumen we have and build further in the sidecar market, which is attractive, fast-growing, where our leading insurance asset management capabilities play quite well, namely, private assets, commercial mortgage loans, core fixed income and infrastructure, call a few out. So, a targeted investment built upon that strategic relationship with Allianz, a capital return story that you'll see in our investment line item that's attractive as well as AUM that will build over the next few years to $1 billion to $2 billion range targeted strategic and a nice return profile.

───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management Yeah. Thanks, Jimmy. This is Matt. Thanks for the question. Yes. So, it is an important transition, right? So we talked about the growth of the business, extremely happy with the $12.5 billion flow you referenced in 2024, that organic growth rate of 4.4%, well above our 2%-plus long-term average. Cutting against that, and we've been really upfront about this, is divested businesses, some which go back now seven years. That is a known flow, very visible, enable for us to manage in our platform costs around it. So, we've seen a flow in 2024. We have one more component of the Venerable flow that we signaled in 2025.

We see that coming in the second half. And those are, as you referenced, lower fee assets that we can also take costs around as we optimize the growth going forward. So, it's a part of the investment strategy of broader Voya. These are great transactions for Voya to divest. The key message there though is the growth is outpacing that at a higher revenue level, that higher revenue and higher fee rate is what's growing the revenue line item and the operating profit, and that is outpacing the outflows.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director And I would just emphasize, Jimmy, I think that four consecutive quarters of really, really strong flows, record flows in the year and great momentum set up for '25. We feel very good about our asset management business.

14 ───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management That number is $6.8 billion for the current estimate in the second half of 2025.

───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management That's correct.

───────────────────────────────────────────────────────────────────────────────────── Mike Katz Voya Financial Inc - Chief Financial Officer Wilma, I'd probably just reiterate what I was sharing earlier around making sure that we feel very good about the pricing for every case that we're underwriting.

Second, really making sure we have the most current data before finalizing quotes. And then just strategically and mindset-wise, ensuring that our underwriters and the entire team understood the strategy of focusing on margin versus premium growth, and premium was down 16%. That's a big number when you think about that relative to medical trend. The other thing I'd say on the question around how we think about Stop Loss just really more broadly. We're disappointed, obviously, in what happened in 2024. But I would just point to the annual renewable nature of Stop Loss that's allowed us to get after the profitability quite quickly. Think about 5% to 15% low end of the range being close to that 77% to 80%.

We're still guiding to a two-step process here to get back to our target range. But that's a key reason why we like the product is our ability to get after margins quite quickly.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah. Well, I think that's the right way to think about it. You've heard us talk about really the importance of renewing a healthy book of business. And so really, what I would think about is we wanted to make sure we were renewing the strong performing cases. We renewed over 75% of those. When Mike talked about the underwriting discipline, it was really very much holding firm on underperformers and making sure we got the data, we got the rate increase we needed and we didn't necessarily renew that mix that book of business, and that's reflected in the block retention that we've talked about and the decline in the book of business.

So that's absolutely right. I think the final piece I would mention too, Wilma, is the importance of factoring in the higher frequency of claims that we saw in 2024 into the 2025 pricing. So, we have assumed that the higher frequency of claims that we saw in 2024 will continue throughout, and that's also factored into the pricing adjustments we made for the 2025 book. February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies.

───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah, I'll answer that. We did start to see some improvement in the Q4’24 in participants surrenders. We've still taken perhaps a cautious view heading into 2025 that the participant surrenders would continue to be elevated just given a little bit of the uncertainty of the markets. But yes, we did see an improvement when we started to see interest rates come down.

And then, sort of relatedly on Wealth, one of the things that we're hearing from some other companies in the wealth space is, this whole concept of in-plan annuities within target date funds. I was just curious, what is your strategy there? Do you think that's an opportunity? And sort of what needs to happen for you to get that product on your platform? ───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director Yeah. Thanks for the question. So, there are a couple of things that we do today is we do actually have annuity provisions inside of our products. We also partner with different annuity providers through our broker-dealer. And we have certain products within our own partnership within Matt's team as well as other asset managers that have different income solutions.

But this is one of the things I think you're certainly going to hear more from Jay in the coming quarters. Certainly, our investment in retail wealth management is going to be an important component of that. And realizing what are some of the product enhancements or different partnership options we consider that allow us to address both implant and out-of-plan solutions as well as annuity. So, I'd say this is a bit of a stay tuned. We see some opportunity here.

───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management John, this is Matt. I don't know the exact number of that, but our insurance business, over 70 clients currently. We do work with a good number offshore as well as onshore and globally. February 05, 2025 / 3:00PM UTC, Q4 2024 Voya Financial Inc Earnings Call LSEG STREETEVENTS | www. lseg. com | Contact Us ©2025 LSEG. All rights reserved. Republication or redistribution of LSEG content, including by framing or similar means, is prohibited without the prior written consent of LSEG. 'LSEG' and the LSEG logo are registered trademarks of LSEG and its affiliated companies. 16 I'd say the majority don't. We tend to be extremely competitive in the mid- to smaller-sized insurance company market.

We have some larger clients as well. Sidecars are part of the industry at this point. We think they'll continue to be a growing part of the industry, and that could broaden. So, as we look across our client base, some of whom have their own exposure, some of them don't. We can also look to leverage our own capability and like to guide them down their own path and provide investment solutions alongside of that.

───────────────────────────────────────────────────────────────────────────────────── Matthew Toms Voya Financial Inc - Chief Executive Officer - Voya Investment Management Yeah. Thanks, John. This is Matt again. Always, as you referenced, difficult to predict financial markets, let alone private asset markets. The last year, if you saw in 2024, and I think Mike laid this out well, a bit of a lag versus our 9% assumption. As we think about where interest rates are today, a little bit lower, we think about equity markets broadening as opposed to being so narrow. That tends to take your return expectation higher towards that long-term average. So, we think about where we're starting to feel like we're in that possible range or zone. Now longer term, we will outkick that 9%.

But we, think it's a fair assumption as we start the year, interest rates where they are that we can be back on that long-term contract.

I would now like to turn the conference call back over to Heather Lavallee for any closing remarks. ───────────────────────────────────────────────────────────────────────────────────── Heather Lavallee Voya Financial Inc - President, Chief Executive Officer, Director To summarize a few key messages, in 2025, we remain focused on improving our Stop Loss margins, ensuring a smooth OneAmerica integration and driving continued commercial momentum. By maintaining the strategic focus, we will continue to grow excess capital and enhance shareholder value. Our customers remain at the center of all we do, and we are dedicated to continually enhancing their experience and outcomes. Thank you for joining us today, and we look forward to updating you on our progress throughout the year. Have a great day.