What the changes say
- Data-security litigation and regulatory resolutions now carry explicit payment, remediation, compliance-cost, and reputation consequences.
What changed since the prior 10-K
New
- NewOperational Risks
Disagreements with hotel owners and other counterparties could materially impact our business, operations, financial results, and growth
Disputes with hotel owners over initiatives, investments, reimbursements, and operating responsibilities could lead to litigation, losses, or constrained growth.
- NewOperational Risks
Changes in the way hotel rooms are booked could adversely impact our business
Guests shifting bookings from Marriott’s direct channels to Internet intermediaries could weaken brand loyalty and increase booking costs for hotels.
Dropped
- DroppedOperational Risks
Disagreements with hotel owners and other counterparties may result in arbitration or litigation or delay implementation of product or service initiatives
- DroppedOperational Risks
An increase in the use of Internet travel intermediaries to book hotel reservations could adversely impact our business
- DroppedTechnology, Information Protection, and Privacy Risks
Changes in laws could adversely affect our ability to market our products effectively
Reworded
- 57% rewrittenTechnology, Information Protection, and Privacy Risks
The Data Security Incident, and other information security incidents, could have numerous adverse effects on our business
Adds that 2024 FTC and 49-state attorney general resolutions have caused payments and expenses, with potentially material additional remediation costs.
- 55% rewrittenTechnology, Information Protection, and Privacy Risks
Changes in privacy and data security laws could increase our operating costs and increase our exposure to payment obligations and litigation
Adds that regulatory resolutions and investigations have increased compliance costs and may restrict operations, create payment and litigation exposure, and damage reputation.
- 43% rewrittenOperational Risks
Our growth strategy depends upon attracting hotel owners to our platform, and future arrangements with these third parties may be less favorable to us, depending on the terms offered by our competitors
Adds brand performance, Loyalty Program benefits, owner incentives, commercial terms, and competing offerings as factors affecting owner agreements.
- 39% rewrittenDevelopment and Financing Risks
If hotel owners cannot repay or refinance mortgage loans secured by their properties, default under property leases, or experience other financial difficulties, our revenues and profits could materially decrease and our business could be significantly harmed
Adds that owners leasing properties from third-party landlords may lose leases after payment or lease-term defaults.
Was: If hotel owners cannot repay or refinance mortgage loans secured by their properties, our revenues and profits could decrease and our business could be harmed
- 37% rewrittenOperational Risks
Actions by our hotel owners or others could materially adversely affect our image and reputation
Expands third-party reputation threats to include financial problems and negative incidents tied to the preceding risk factor.
Was: Actions by our hotel owners or others could adversely affect our image and reputation
- 35% rewrittenOperational Risks
Our Loyalty Program plays a significant role in our business, and unfavorable developments affecting the program could adversely affect our business and results of operations
Replaces bank travel programs with banks generally while retaining competition over loyalty currency, rewards, terms, and co-branded cards.
- 29% rewrittenTechnology, Information Protection, and Privacy Risks
A failure to keep pace with developments in technology could impair our operations or competitive position
Adds finance systems to the technology categories requiring ongoing refinement, replacement, and protection against obsolescence or failure.
- 25% rewrittenOperational Risks
The effects of, or our failure to comply with, applicable laws, regulations, and government policies may disrupt our business, lower our revenues, increase our costs, reduce our profits, limit our growth, or damage our reputation
Adds AI and emerging technologies, pricing competition, food and beverage sales, gaming, and entertainment offerings to the regulatory scope.
- 22% rewrittenOperational Risks
Our business depends on the quality and reputation of our Company and our brands, and any deterioration could adversely impact our market share, reputation, business, financial condition, or results of operations
- 21% rewrittenDevelopment and Financing Risks
Our ability to grow our system is subject to the range of risks associated with real estate investments
All 32 risk factors
Headings as the filing states them, in filing order.
Risks Relating to Our Industry
- 01Our industry is highly competitive, which may impact our ability to compete successfully for guests
- 02Economic and other global, national, and regional conditions and events have in the past materially impacted, and could in the future materially impact, our business, operations, financial results, and growth
Operational Risks
- 03Premature termination of our agreements with hotel owners could materially hurt our financial performance
- 04Disagreements with hotel owners and other counterparties could materially impact our business, operations, financial results, and growthNew
- 05Changes in the way hotel rooms are booked could adversely impact our businessNew
- 06Our growth strategy depends upon attracting hotel owners to our platform, and future arrangements with these third parties may be less favorable to us, depending on the terms offered by our competitors43% rewritten
- 07The effects of, or our failure to comply with, applicable laws, regulations, and government policies may disrupt our business, lower our revenues, increase our costs, reduce our profits, limit our growth, or damage our reputation25% rewritten
- 08Third-party claims that we infringe the intellectual property rights of others or our failure to defend our own intellectual property rights could materially adversely affect our business
- 09If our brands, goodwill, or other intangible assets become impaired, we may be required to record significant non-cash charges to earnings
- 10Our business depends on the quality and reputation of our Company and our brands, and any deterioration could adversely impact our market share, reputation, business, financial condition, or results of operations22% rewritten
- 11Actions by our hotel owners or others could materially adversely affect our image and reputation37% rewritten
- 12Collective bargaining activity and strikes could materially disrupt hotel operations, increase labor costs, and interfere with the ability of our management to focus on executing our business strategies
- 13Our business could suffer if we or the hotels in our system cannot attract and retain associates or as the result of the loss of the services of our senior executives
- 14Extreme weather, natural disasters, climate change, and sustainability-related concerns have impacted our business in the past and could in the future have a material adverse effect on our business and results of operations
- 15Insurance may not cover damage to, or losses involving, hotels in our system or other aspects of our business, and the cost of such insurance could increase
- 16Our Loyalty Program plays a significant role in our business, and unfavorable developments affecting the program could adversely affect our business and results of operations35% rewritten
- 17Exchange rate fluctuations could result in significant foreign currency gains and losses and affect our business results
Development and Financing Risks
- 18Our hotel owners depend on capital to buy, develop, and improve hotels, and they may be unable to access capital when necessary
- 19Our ability to grow our system is subject to the range of risks associated with real estate investments21% rewritten
- 20Our owned properties and other real estate investments subject us to numerous risks
- 21Risks associated with development and sale of residential properties associated with our lodging properties or brands may reduce our profits
- 22More hotel projects in our development pipeline may be cancelled or delayed in opening, which could adversely affect our growth prospects
- 23Losses on loans or guarantees that we have made to third parties impact our profits
- 24If hotel owners cannot repay or refinance mortgage loans secured by their properties, default under property leases, or experience other financial difficulties, our revenues and profits could materially decrease and our business could be significantly harmed39% rewritten
Technology, Information Protection, and Privacy Risks
- 25Disruption in the functioning of our reservation, Loyalty Program, or other core operational systems, or our use of certain new technologies, could adversely affect our business
- 26A failure to keep pace with developments in technology could impair our operations or competitive position29% rewritten
- 27We are exposed to risks and costs associated with protecting the integrity and security of data
- 28The Data Security Incident, and other information security incidents, could have numerous adverse effects on our business57% rewritten
- 29Additional cybersecurity incidents could have adverse effects on our business
- 30Changes in privacy and data security laws could increase our operating costs and increase our exposure to payment obligations and litigation55% rewritten
General Risk Factors
- 31Delaware law and our governing corporate documents contain, and our Board of Directors could implement, anti-takeover provisions that could deter takeover attempts
- 32Changes in tax law, interpretations of existing tax law, or agreements or disputes with tax authorities could increase our tax costs
About this page
The headings are the filing's own. The one-line readings and the overview are automated and can be wrong: read Item 1A of the 10-K for the exact wording.