Onespaworld Holdings (OSW) Q2 2026 earnings call transcript

Thank you. Please go ahead. Thank you. Good morning, and welcome to ONESPAWORLD's second quarter 2026 Earnings Call and Webcast. Before we begin, I'd like to remind you that certain statements and information made available on today's call and webcast may be deemed to constitute forward-looking statements. These forward-looking statements reflect our judgment and analysis only as of today, and extra results may differ materially from current expectations based on a number of factors affecting our business.

Accordingly, you should not place undue reliance on these forward-looking statements. For a more thorough discussion of the risks and uncertainties associated with the forward-looking statements to be made in this conference call and webcast, We refer you to the disclaimer regarding forward-looking statements that is included in our second quarter 2026 earnings release, which was furnished to the SET today on Form 8K. We do not undertake any obligation to update or alter any forward-looking statements, whether as a result of new information, future events, or otherwise. In addition, the company may refer to certain adjusted non-GAAP metrics on this call.

Explanations of these metrics can be found in our earnings release issued earlier this morning. Joining me today are Leonard Fluxman, Executive Chairman and Chief Executive Officer, and Stephen Lazarus, President, Chief Operating Officer, and Chief Financial Officer. Leonard will begin with a review of our second quarter performance and provide an update on our key priorities. Then Stephen will provide more details on the financials and guidance. Following our prepared remarks, we will turn the call over to the operator to begin the question and answer portion of the call. I would now like to turn the call over to Leonard.

Thank you, Allison. Good morning and welcome to ONESPAWORLD's second quarter 2026 Earnings Conference Call. It's a pleasure to speak with you all this morning and share another strong performance that delivered our 21st consecutive quarter of record total revenues and adjusted EBITDA to cap an exceptional first half of the year. Our sustained positive performance continues to reflect our team's innovation mindset and the increasing power of our global operating platform, which combined creates remarkable experiences for our guests, Outstanding value for our cruise line and destination resort partners, and strong operating and financial performance.

This further reinforces our leadership position as a trusted global provider of health and wellness services at sea. I remain proud of our exceptional team members around the world, whose dedication and commitment continue to drive our success. We began the second half of the year with positive momentum and expect to generate double-digit growth in total revenue and adjusted EBITDA at the midpoints of our fiscal year 2026 guidance ranges.

Our confidence is buoyed by the impact of increasing innovations across our business, including the emergent impact of AI and growth from new partnerships and new ship introductions. Turning to the highlights of the second quarter, total revenues increased 9% and adjusted EBITDA increased 13%. At quarter end, we operated health and wellness centers on 208 ships with an average ship count of 202 for the quarter. This compares with a total of 200 ships and an average ship count of 191 ships at the end of the second quarter of fiscal 2025.

Also at quarter end, our cruise ship health and wellness centers were staffed by 4,664 personnel, compared with 4,365 personnel on vessels at the end of the second quarter of fiscal 2025. The quarter marked meaningful progress in our key priorities. And while I'm going to address my favorite four, I'm going to leave probably one with much curiosity is AI. We'll be covered by Stephen in his remarks. So firstly, we captured high visible new growth, ship growth with Codden Cruise Line Partners. During the quarter, we launched our state-of-the-art health and wellness center on board Royal Caribbean's Legend of the Seas and expanded our partnership with Azamara Cruises. We remain on track to introduce health and wellness centers on three additional new ship builds later this year.

Second, we continue to expand higher value services and products. These services, including our innovative offerings of Thermage, TrueSculpt and CoolSculpting, IV therapy, acupuncture LED therapy, continue to drive strong double-digit growth in the second quarter. We will continue expanding these services across our fleet while introducing new offerings that address travelers' growing focus on longevity and wellness. At quarter end, many spa services were available on 156 ships, up from 147 ships at the end of the second quarter of 2025. We expect to have many spa offerings on 159 ships by year-end 2026.

Third, we focused on enhancing health and wellness center productivity. This is best reflected in continued growth in key operating metrics, including revenue per passenger per day, weekly revenue, and revenue per staff per day. Additionally, pre-booked revenue grew 14% in total and grew as a percentage of total service revenue, with forward bookings looking strong, up 20% as compared to last year. Staff retention continues to deliver impressive gains. At quarter end, staff retention was 81%, rising 4 percentage points over last year. As we have stated in the past, having experienced staff is a key contributor to our consistent gains in operating metrics, as these members continue to drive incremental revenue through more effective guest recommendations, cross-selling, and upselling.

We remain committed to investing in best-in-class training to support productivity and long-term growth in our operating metrics. Fourth, and finally, we maintained a strong and durable balance sheet and generated robust free cash flow. During the quarter, we returned $5.1 million to shareholders through our quarterly dividend and reduced debt by $1.3 million under our term loan facility. We ended the quarter with a strong balance sheet, including $41.6 million in cash and $91.6 million off total liquidity, providing continued flexibility to invest in our business while returning capital to shareholders. During the quarter, we opportunistically purchased 16,134 shares of our common stock, and at quarter end, had $37.1 million available under our share of purchase authorization.

Looking ahead, we remain confident that 2026 will be another record year for this company. Backed by our exceptional team, differentiated operating platform, and continued focus on innovation and execution, We believe we are well positioned to extend our leadership in health and wellness services at sea while delivering exceptional value to our cruise line partners, memorable experiences for our guests, and long-term value to our shareholders.

With that, I'll turn you over to Stephen, who will provide more details of our second quarter results and guidance. Stephen.

Thank you, Leonard. Good morning, everyone. We are indeed pleased with our second quarter performance with total revenues increasing 9% and adjusted EBITDA increasing 13% compared to the second quarter of 2025, driven by increases across our key operating and financial metrics. Our results continue to demonstrate the strength and resilience of our business model and the successful execution by our talented teams. We generated strong profitability and cash flow during the quarter while maintaining a healthy balance sheet, enabling us to continue investing in strategic growth initiatives, return capital to shareholders through our quarterly dividend and share repurchases, and further reduced debt.

Before I review our results, I would like to take a moment to provide details on some of our AI initiatives and the positive impact that this is having across our business. We remain confident these technologies will enhance revenue growth, operating efficiency, and longer-term profitability.

AI has been introduced to substantially all of our trips and our corporate office. We have many work streams underway at various stages, some already in production, others still in development, or at the concept stage. Today I would like to focus on four areas that are live and generating value The first relates to revenue enhancement Amanda previously referred to as Project Shadow our AR recommendation and yield optimization platform that provides daily yield improvement recommendations to our managers onboard vessels This is our machine learning algorithmic engine to improve facility and staff utilization to increase revenue. Amanda was launched in March of this year and is currently deployed across 188 vessels. Service revenue improvement as a result of these recommendations is most evident with less experienced managers, where we are seeing a 4% service revenue uplift from the implementation of the recommendations.

Manager adoption has also grown, reaching nearly 99%. Looking ahead, we'll continue enhancing the platform, incorporating manager feedback, adding new services, and post-voyage recommendations. Second, we continue to expand our operational AI capabilities. AVA, our Artificial Intelligence Virtual Assistance, which is a task-executing agentic app, supports managers with shortboard operations, and was launched in August of 2025. This has a proven ROI, autonomously resolving 96% of support tickets without human intervention. Based on this, we've begun implementing new use cases and will extend AVA to all onboard staff.

Third, as it relates to automation and streamlining work, at the end of May, we launched Serena, our guest-facing conversational assistant, a generative AI-enabled chatbot for our e-commerce platform. An actual extension to our customer service team, with nearly half of all sessions occurring outside normal business hours utilizing Serena to date. We plan to introduce new Serena capabilities to further increase efficiency while maintaining our high customer relations standards through seamless human handoff and guest satisfaction tracking.

Finally, explored, our enterprise-wide AI system continues to be adopted across the organization to improve productivity and streamline day-to-day workflows. In parallel, we completed the implementation of a modernized ERP system across the organization this quarter, bringing our teams onto a single platform that further supports our AI initiatives and positions us for continued efficiency gains. While we remain in the initial stages of these initiatives, with many others to follow, we are increasingly encouraged by the measurable I will now share further details about our second quarter results that we reported earlier this morning.

Total revenues increased 9% to $261.2 million compared to $240.7 million from the second quarter of 2025. Driven by a 4% increase in living days, health and wellness center expansion from 2026 new ship bills, and a 1.2% increase in average guest spend, contributing $14.5 million, $4.8 million, and $2.7 million, respectively, to the increase in total revenues, of which $4.7 million was attributable to increased guest pre-built services. Growth in our maritime total revenues was offset by a $1.3 million decrease in destination resorts total revenue, partially due to the closure of hotels where we had previously operated.

The decrease in product revenue was driven by the previously announced reorganization of operations in the United Kingdom and Italy, which accounted for $1 million of product revenue in the second quarter of 2025. Cost of service increased $15.6 million, attributable to the $21.1 million increase in service revenue compared to the second quarter of prior year. Cost of product decreased $200,000, attributable to the $500,000 increase in product revenue compared to the second quarter of last year.

Administrative expenses were $7.2 million compared to $4.4 million in the second quarter of 2025. The increase is primarily due to $2 million in third-party fees for certain management and logistics services as a result of our previously announced reorganization of operations in the United Kingdom and Italy, pursuant to which services previously performed internally by company personnel and related costs have shifted from salary benefits and payroll taxes to administrative expenses.

Salary benefit and payroll taxes were flat at $8.8 million. Net income was $23.2 million or net income per diluted share of 23 pennies as compared to net income of $19.9 million or net income per diluted share of 19 pennies for the second quarter of 2025. The increase was attributable primarily to a $2.4 million increase in income from operations and a benefit from a $300,000 decrease in interest expense.

The $300,000 decrease in interest expense net was attributable primarily to lower debt balances and lower effective interest rates. Adjusted net income was $29.8 million or adjusted net income per diluted share of 29 pennies, compared to adjusted net income of $25.8 million or adjusted net income per diluted share of 25 pennies for the second quarter of 2025. Adjusted EBITDA was $34.4 million, compared to adjusted EBITDA of $30.5 million in the second quarter of last year.

Turning to the balance sheet, we continue to possess a strong balance sheet at quarter end with total cash of $41.6 million, after giving effect to the payments of $10.2 million in quarterly dividends and repaying $2.5 million of our term loan facility during the first six months of 2026. In addition, we have full availability of our $50 million revolving loan facility, giving us total liquidity of $91.6 million as of June 30th.

Total debt, net of deferred financing costs, was $81.6 million at June 30th. Also at quarter end, we have $37.1 million remaining on our $75 million share repurchase program, which was adopted in April 2025. We intend to utilize this remaining authorization this year. We remain focused on disciplined capital allocation, supported by our strong cash flow generation and balance sheet flexibility. We will continue to prioritize investing in the business, returning capital to shareholders through our sharing purchase program, our quarterly dividend, and debt reduction, while maintaining the flexibility to pursue additional opportunities to enhance long-term shareholder value. As it relates to guidance, based on our positive momentum and the impact of innovation across our businesses, we are increasing our full year 2026 guidance to total revenue in the range of $1.018 billion to $1.038 billion and adjusted EBITDA in the range of $130 million to $140 million.

This represents growth of 10% at the midpoint of the guidance ranges for both metrics compared with actual fiscal 2025 results, excluding exited and reorganized operation, and marks our fourth consecutive fiscal year of record performance. Please keep in mind that fiscal 2025 reported total revenue included $23 million associated with the reorganization of operations in the United Kingdom and Italy and the exit of land-based operations in Asia. For the third quarter of 2026, we are introducing guidance for total We will open the call for questions. Marie, if you could please open the call.

Steve, good morning. As of today, we feel good about the guidance that we've provided and the range. Obviously, as you're aware, revenue, our second quarter beat was $300,000. We've taken the full year up by $4 million. On EBITDA, the beat was $400,000, and we've taken the full year up by $1 million. So if you're comfortable with where we're guiding to the extent that there are improvements in the environment or innovations or activities that we're working on that accelerate at a faster pace, then you could see the numbers for you towards the upside.

The response to the first question is correct, and as it relates to the second part of the question, and by the way, for the first part, obviously, you know, as you know, Steve, after all these years, we run a very, very lean organization, and so further reducing costs, et cetera, will happen, but the impact we feel ultimately is more on the revenue side than on the cost. But it is indeed still too early to quantify exactly what that means and what it does to margins. And I would also frankly say this, you know, there is so much happening and so much innovation and continued innovation in this arena that I hope we always have projects in the pipeline and therefore continue to see small incremental benefits coming through as opposed to getting to a point in time where we're done and we can quantify.

So, too soon to tell, we're working on it. And some of these things have literally only been in place for a month or two, maybe six. So, when we get there, we will. But we're happy to continue to report whatever we know.

Thanks, Steve.

Yes, so when you take into account the amount due to the reorg, it was in fact positive, but you're correct, at a slower rate than previously. One of the things to bear in mind is that we continue to see our MediSPA modalities growing at overall at a faster rate Then we're seeing overall revenue growth. In the second quarter, for example, our Medistar functionalities grew at a 17% flip, which is exceeding what other things are growing at, although recognizing it's still a small proportion, less than 10% of our service revenue. And those today have virtually no retail attachment to them. And so as you see, those portions continue to grow. It does weigh in on the numbers.

We're not concerned at this point in time, to be honest, about any sort of attachment or takeaway issues on board. It does remain a focus for us. We did have significantly more retail promotional activity in the prior year as we were moving out all the inventory at significantly discounted prices.

So having said that, we will continue to focus on it, have been focusing on it, but are not calling it out as an issue at this point.

Yes, we've taken all of that into it.

So from a process standpoint, Randy, the way you're describing it is the way we're doing past time and continue to do all of these projects, i. e. we roll them out in a smaller group, we make sure that they're working, they're still a human in the loop, etc. , etc. , and then ultimately roll them out further. However, we do, as these are literally these agents or learning algorithms learn from themselves, we naturally do expect, we do expect that they will get better over time. The recommendations that are implemented on board, for example, are literally at the end of every week, the machine goes back and looks at and says, okay, we made these recommendations.

How successful were they? And then if they were good, is we recommending them? If they weren't, might be calling our off-stream back into the loop to say what other sorts of things could we be providing. So hopefully over time, there is continued improvement. We definitely think that some of the other projects, we will talk about them again today because they are still in early, early stages like dynamic pricing, will have the ability to help us continue to improve drive-revenue.

I think it's going to be about that, Randy. You know, it's about 1%, 2% growth is kind of what we're expecting through the back-off. I might be able to do a little better, but that's kind of where we're settling in.

I would like to give you that specificity max, but the reality is that it just is too soon. I mean, we are seeing revenue grow at a slightly higher rate than that high single digit rate, and we have a QC margin improvement at the EBITDA level So we just not ready yet frankly We don have enough conviction around sample sizes et cetera to be able to talk specifically to answer your question It's not that we're trying to avoid it. But for now, we will continue with our long-term ALGO as it has been in the past. A single data query.

No, no, go ahead, man. I'm done. Okay.

As it relates to the spend, it generally continues to hold at a plus 30 or above. So we have seen no degradation in the incremental spend from those guests who pre-book. We do continue to think that there is still the opportunity for that number to drive significantly higher. Obviously, we see that as some proof lines, and that gives us that confidence.

And frankly, in order to spend, you know, the money on the yield optimization AI activities or tools that we're looking at, We would have to have that conviction. Otherwise, it is, you know, what put the money into the project. So we do think that there's still upside in that number.

Yeah, and Max, one other thing that's going to start kicking in that we just started now, sort of at the end of the second quarter, is we started offering meds, spar, and acupuncture on the pre-book platform, which we didn't have before, and that was a missing opportunity. We think that's going to also start to elevate that pre-book percentage.

Thank you.

Yeah, no, good question, Greg. Thanks for asking. As you know, we brought this person on a little over 90 days or so ago. The pipeline is really looking strong. I mean, there are a lot of opportunities that have been indicated that have interest. We've sent out two or three answers to an RFP. Inbounds are still continuing to grow. So, and I got to tell you, for the first time, you know, we're in a proactive, looking for opportunities, getting our name out there, building the brand and recognition. So, I'm very excited that we've been able to cultivate this interest in a very short period of time. Now, we've just got to convert them, and I'm confident we will.

So we have not introduced GLP-1s on board yet. That's not to say we won't, or let's just say I think the emerging regulatory control around peptides will change favorably such that we'll be able to start offering peptides hopefully in 2027 if the regulations are such that we can support it, then we'll do it. And in that respect, there's a very good competitive advantage in trisepatide and some of the other exciting peptides out there that we're looking to roll out as soon as we have the approval to do so. So if it's not GLP-1, it'll be in another format, or it could be GLP-1. I think there's sufficient confidence out there that these weight fat reducing peptides, GLP-1s, which is a form of a peptide, will effectively be mainstream in the next couple of years.

So we will follow suit.

Yeah, it hasn't really. I'm sure there was spoken about yesterday on the call with respect to Royal. Maybe there's some softness there due to geopolitical pressures, people being scared to maybe fly into the Mediterranean with the war going on. And we certainly didn't see load factors dip significantly enough to impact any of our revenues. That being said, you know, there's Alaska as well as the Caribbean that are happening at the same time, and those continue to be executed very well.

That's a couple of things, right, because they're always scheduled to do it. We try and prepare as much in advance, you know, with the business folks, the dry dock new build folks. Firstly, we want to make sure that the facility is in and of itself, wherever there's required maintenance or improvements, we get that in to the requisition. But at the same time, as we've mentioned before, we look at any areas, not just including our areas, but any areas shipwired or on the promenade or anything else, underutilized space which we can use for any of the purposes or some of the new modalities. And where we can get that moved, and we have done that in the past, we focus on that heavily.

So it's an opportunity not just to repurpose underutilized space, but also perhaps to improve the existing.

You're welcome.

Yeah, look, there's significant capacity still in the Caribbean, and as you know, the Caribbean we love. It's always good, short cruises, long cruises, seven-day being the sweet spot. So, yes, you're right, three- and four-day always introduces that new passenger who might just want to try a cruise for the first time. While it doesn't give us the breadth of time to do as well as we do in the seven-day, the three-four-day combined typically comes close, But obviously, the three-day gives us a shorter period of time to penetrate the guest spend. So we love it all, and we won't say no to any more Caribbean because it doesn't impact us adversely, perhaps from a capacity perspective that it does others.

But for us, it's always good because it brings along a lot of North American focus and spend, which is always healthy.

We might get another 6% or 7% capacity increase there next year, so more to come, I think, Leonard.

You're welcome.

Thanks, Asia.

Great. Thank you again for joining us today, and we look forward to speaking with many of you at the upcoming investor conferences that we'll be attending and presenting, and we report our third quarter results in October. Thanks for joining today. Bye-bye.