Crawford (CRD-A) risk factors, FY2025 10-K

Other

1. 01We depend on claim volumes for a significant portion of our revenues. Claim volumes are not subject to accurate forecasting, and a decline in claim volumes may materially adversely affect our financial condition and results of operations
2. 02In recent periods, we have derived a material amount of our revenues from a limited number of clients. If we are not able to retain these clients or replace these revenues, our financial condition and results of operations could be materially adversely affected48% rewritten
3. 03TECHNOLOGY AND DATA SECURITY
4. 04We are subject to increased frequency and complexity of cybersecurity attacks. Our failure to effectively identify such attacks or quickly recover from such attacks could materially adversely affect our business, results of operations, and financial condition
5. 05Artificial intelligence and machine learning (together, “AI”) may not perform as intended in our solutions or operations and expose us to significant legal, regulatory, contractual and operational risksNew
6. 06Increasing regulatory focus on privacy issues and expanding laws could impact our business models and expose us to increased liability
7. 07We may not be able to develop or acquire necessary IT resources to support and grow our business, and disruptive technologies could impact the volume and pricing of our products. Our failure to address these risks could materially adversely affect our business, results of operations, and financial condition
8. 08If we do not protect our proprietary information and technology resources and prevent third parties from making unauthorized use of our proprietary information, intellectual property, and technology, our financial results could be harmed46% rewritten
9. 09Natural or man-made disasters or other acts of violence may affect the markets in which we operate, our clients and our service delivery
10. 10We are, and may become, party to lawsuits or other claims or investigations that could adversely impact our business
11. 11The costs of compliance with sustainability or other environmental, social responsibility or governance laws, regulations, or policies, including investor and client-driven policies and standards, could adversely affect our business
12. 12If internal control deficiencies or material weaknesses were to arise, we may not be able to accurately report our financial results in a timely manner, which may adversely affect investor confidence in us and materially and adversely affect our business and financial results46% rewritten
13. 13We have debt covenants in our credit facility that require us to maintain compliance with certain financial ratios and other requirements. If we are not able to maintain compliance with these requirements, all of our outstanding debt could become immediately due and payable
14. 14Control by a principal shareholder could adversely affect the Company and our other shareholders
15. 15COMPETITION AND EMPLOYEES
16. 16Our ability to retain clients and maintain and increase case referrals is also dependent in part on our ability to continue to provide high-quality, competitively priced services and effective sales efforts
17. 17We may not be able to recruit, train, and retain qualified personnel, including retaining enough qualified and experienced on-call claims adjusters, to respond to catastrophic events that may, singularly or in combination, significantly increase our clients' needs for claims adjusters
18. 18Our business would be harmed if we are unable to attract and retain skilled employees, or if our labor costs increase in response to competition for qualified employees
19. 19We face challenges caused by our aging workforce and we may not be able to recruit, train, and retain adequate replacements for our qualified and skilled employees
20. 20We are subject to inflation risks which could increase our wages, benefits, and other costs which may result in decreased profitability